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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karrie B Muse Marketing KY

September 15, 2026

5  out of  5
rating by Karrie B Muse Marketing KY
"Catherine helped me get the lowest insurance payment I’ve had in a decade on my car. Highly recommend this office - very friendly and knowledgeable staff"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Bethany Hicks’s team. "
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Kathy G

September 13, 2026

5  out of  5
rating by Kathy G
"My family have been clients of Bethany Hicks for about 20 years. We have both auto and renters insurance. Every time I call I speak to Karen. She is so sweet and very helpful. The service we receive is exceptional. We'll never leave Bethany Hicks!"
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jennifer neyerlin

September 11, 2026

5  out of  5
rating by jennifer neyerlin
"Catherine Damron was so helpful. She answered any questions and offered me other coverage I was unaware I could get."
We responded:
"Wow, thank you for the 5-star review, jennifer! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Claudia Bearman

September 10, 2026

5  out of  5
rating by Claudia Bearman
"I would highly recommend Bella, for she did an exceptionally thorough job helping me set up car, life, and rental insurance. Communication was great. It was stress-free. Thank you so much!"
We responded:
"Thank you for the 5-star review, Claudia! We’re proud to serve the Lexington community and truly appreciate your support. "
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Erica Smith

September 10, 2026

5  out of  5
rating by Erica Smith
"Charity was an absolute delight!!! Her customer service skills were top notch. She was genuine, personable, and caring. She went above and beyond. Typically insurance stresses me out but she made this experience absolutely painless. 10/10 recommend. Can’t wait to go into the office and meet her in person"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Bob Johnson

September 9, 2026

5  out of  5
rating by Bob Johnson
"As a representative for a State Farm policyholder, I am not myself a client of State Farm, and leaving a 5-star review for someone you haven't done business with should mean something. Please take note that I am writing to say how extremely impressed I've been by my experience with the Bethany Hicks office and with Karen in particular. Over the last couple of months I've spoken with her in person as well as over the phone on a half dozen occasions. In each instance, I've been bowled over by her kind and caring voice, her patience with my numerous questions, and her thoroughgoing professionalism. I recommend that you consider calling and asking to speak with her for your future insurance needs. She's a terrific representative of the organization, and I urge State Farm to recognize the valuable asset they have in her... do NOT let her get away for your own sake!!"
We responded:
"Thank you so much for the 5 stars, Bob! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Rebecca Kalaitzoglou

September 4, 2026

5  out of  5
rating by Rebecca Kalaitzoglou
"Great experience and everything was done in a timely manner, especially Jennifer Phelps helped me to take care of everything."
We responded:
"Rebecca, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Elisha Isler

September 2, 2026

5  out of  5
rating by Elisha Isler
"Bella is amazing. She did a great job communicating with me and even touch base with me after a year to get me way better rates and back with State Farm very pleased with this location."
We responded:
"Elisha, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Lexington insurance team! - Your State Farm Agent, Bethany Hicks "
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Chuck Adkins

August 27, 2026

5  out of  5
rating by Chuck Adkins
"Very professional and helpful throughout the whole process highly recommend"
We responded:
"Thank you so much for your wonderful feedback of us here at Bethany Hicks’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Bethany Hicks’s Insurance Team "
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Whitney

August 27, 2026

5  out of  5
rating by Whitney
"We just switched and Charity was awesome! She explained all the coverages we had and suggested things we may want to have on our home and auto policy that no other insurance agent had before. I will recommend this agency to all my friends and family."
We responded:
"Whitney, thank you for the amazing review! Our Lexington insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Bethany Hicks, your State Farm Agent "
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Rob

August 26, 2026

5  out of  5
rating by Rob
"Extremely helpful and informative. Laid out all my options and found the policy that was right for me"
We responded:
"Thank you so much for the 5-star rating, Rob! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Bethany Hicks "
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Marcy Batke

August 25, 2026

5  out of  5
rating by Marcy Batke
"Bella was extremely helpful and very friendly."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Sharon Harwell

August 24, 2026

5  out of  5
rating by Sharon Harwell
"Charity was great! It was painless and easy to switch over to state farm! Charity was professional, helpful and super nice!!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Lexington insurance team. "
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Sao Lyhor

August 20, 2026

5  out of  5
rating by Sao Lyhor
"I recommend this Agent and Bella help me a lot with the service."
We responded:
"Thank you for the review! We appreciate our customers and will be happy to help if needed🙂"
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Paul Martin

August 13, 2026

5  out of  5
rating by Paul Martin
"Great staff, always helpful and friendly."
We responded:
"Thank you so much for your wonderful feedback of us here at Bethany Hicks’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Bethany Hicks’s Insurance Team "
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Vivek Sundaresan

August 13, 2026

5  out of  5
rating by Vivek Sundaresan
"Bethany Hicks was so helpful and quickly made a binder file manually for my renters insurance as it was required immediately"
We responded:
"Thanks so much for the fantastic rating, Vivek! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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1121conan canan

August 13, 2026

5  out of  5
rating by 1121conan canan
"I have been paying car insurance since I was 19. Bethany Hicks office staff are all top notch. Emma was the staff member who I dealt with and she listened to my problems and said she would call me back when she had a solution to my problems. I thought I would get a call the next day but Emma called me back within 15 minutes and had the solution to my problems and I got my car trouble fixed the next day. WOW! I have never had a insurance agent fix things for me as fast as Emma did. Bethany Hicks and her office staff especially Emma get 5 stars from me. It's a real comfort to know my car insurance company is always available and get things done quickly. 🤓"
We responded:
"Hi 1121conan, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Bethany Hicks’s team.  Please reach out to us if any questions come up!  - Bethany Hicks’s Insurance Team "
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Brad Pearce

August 12, 2026

5  out of  5
rating by Brad Pearce
"Switched cars on coverage and only took about 5 minutes. Emma was great and helpful"
We responded:
"Thank you! We appreciate your business and always happy to assist."
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Calla-Lilly Training

August 12, 2026

5  out of  5
rating by Calla-Lilly Training
"Amazing amazing amazing!!! Bella made my entire insurance appointment easy, understandable and quick! Would highly recommend and will absolutely use her / this team moving forward!!"
We responded:
"Seeing this review made my day! Thank you for trusting us to work for you. I will make sure Bella is recognized for this🙂"
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Tina Young

August 10, 2026

5  out of  5
rating by Tina Young
"Have been with this group for a few years now and they have always been great in helping with any questions I’ve had. Their communication is great. Jennifer Phelps helped me last week and she was great in helping me. Definitely a huge shoutout to her for being awesome. Thank you Jennifer!"
We responded:
"Thanks so much for the amazing review, Tina! We really appreciate your support here in Lexington. Just reach out anytime if you need us - we’re here for you. "
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Shane Brewer

August 6, 2026

5  out of  5
rating by Shane Brewer
"Charity was amazing!!!!"
We responded:
"Shane, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Lexington insurance team is always here and happy to help. "
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Allison Brown

July 31, 2026

5  out of  5
rating by Allison Brown
"Bella was so helpful, working with me to figure what I needed as I made a new move to Kentucky! Would highly recommend!!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Bryan Jennings

July 30, 2026

5  out of  5
rating by Bryan Jennings
"It is worth mentioning Christine and Karen at Bethany Hicks State Farm for their difference making, excellent customer service. This is why I don't shop insurance providers, thank you for your service over the years."
We responded:
"Hi Bryan, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Bethany Hicks’s team.  Please reach out to us if any questions come up!  - Bethany Hicks’s Insurance Team "
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Stephanie Wireman

July 23, 2026

5  out of  5
rating by Stephanie Wireman
"Charity is amazing! She and the ladies at Bethany Hicks State Farm saved me so much money and I’m getting more coverage! Charity took the time to get to know me and my needs. It’s refreshing to have local service by people who care!"
We responded:
"Thanks so much for the amazing review, Stephanie! We really appreciate your support here in Lexington. Just reach out anytime if you need us - we’re here for you. "
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Leah Moylan

July 23, 2026

5  out of  5
rating by Leah Moylan
"Bella was super friendly and easy to work with! She made the whole process quick and easy!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "