State Farm® Insurance Agent Bethany Hicks

"It doesn't matter who answers the phone when you call . . . this is an amazing group of compassionate people who are there to help you. Although, I do have to say it's always a relief when Karen answers the phone. She is so kind, patient, and knowledgeable. God bless you and Happy Easter!"

"An interrupted lunch. I think there are many ways you can tell how seriously someone takes their job--but perhaps one certain way is if they help you when they are on some kind of a break. I called our local State Farm office (shout out to Bethany Hicks) to inquire about homeowners insurance rates and coverages. Enter Charity Strunk. She was who I ended up working with even though I found out she took the call while on lunch. She walked me through differences in coverage types, how different companies might represent coverages, specific things to look out for, and sent me the quotes. Her advice was invaluable and a few things she told me to watch out for I discovered lurking in other home policy quotes. I followed up again, more followup questions, some requests for different coverage levels, and immediately got updated quotes and some more very thorough walk through on other coverages. My wife and I decided to not only keep our State Farm with Auto, but to add on Homeowners. Charity was a true pleasure to work with. Get you an agent who will answer your call--even at lunch!"

"Great insurance! Karen is my favorite representative!"

"Bella and Emma are so fabulous, timely follow ups, understanding concerns, and setting wonderful expectations. Great customer service and so happy to be insured with you all!"

"Charity was awesome to work with! She was very knowledgeable and helpful. I was nervous about switching, but she made the process easy and simple, while still saving me money. I am happy that I switched to State Farm."

"They are very helpful and friendly I would recomend them to any body looking for State Farm Ins.William D Duncan"

"I recently moved to Ky from Fl and Ms.Hicks office made the insurance side of the move extremely easy. Ms.Bella was the one who handled all of my documentation and even reminded me about renters insurance and other things. She is an absolute super star!"

"Absolutely love this office. Always friendly and ready to help! Karen is amazing! Best experience with insurance I’ve ever had!"

"Bella was great to work with , Very knowledgeable. Ask if she could quote us . Bella explained in detail about the coverage on the autos . We asked about our house ins. Very very detailed information. About the coverages when asked questions she had the answers . Very knowledgeable about her job. We are proud to have Bella as our insurance agent . Thank you."

"Like a good neighbor, Bethany is there!"

"Best insurance in the world. 10/10 would be insured again"

"Always been very professional!"

"The entire staff of Bethany Hicks Insurance Office have been great in working with me on my auto and life insurance. This week Jennifer Phelps specifically went above and beyond in getting info to me after hours. Thanks to all of you!"

"Isabella Osborne was great and extremely helpful! Thank you!!!"

"Thanks to Olivia and Bella! So sweet, kind, and helpful! They knew the answers to all my questions. We LOVE Bethany Hicks State Farm!"

"Olivia did an outstanding job at helping me find great discounts to lower my monthly insurance bill for me and my wife. Olivia was very nice and patient with all of my questions. 5 stars for sure 😊"

"Our family has been insured by State Farm for several years, and Bethany and her staff (Bella) have promptly and efficiently helped us navigate our insurance needs. Excellent agency!"

"State Farm, Bethany Hicks office is wonderful! They also take care of us with our home and vehicle insurance! Bella has been awesome to work with about a towing issue we had. I appreciate the phone calls and texts from her to keep me in the loop and to follow-up! 100% satisfied with State Farm and Bella!"

"Just had the best experience with Bella! She was attentive, caring, and wanted to do whatever she could to help a struggling family. Her compassion should not go unnoticed! She was all things good and we need more people in life like her, you all have a great lady on your team!"

"Karen Robinson and Christine Powell thank yall both for helping me and my client Postmaster Sharon Combs ( also State Farm insured) with our issues. It gives this veteran peace of mind to know he can count on State Farm to provide excellent service. We current issues and old claims. God bless yall for supporting Veterans and retired federal officials like Postmaster Sharon Combs a client of mine sine 2005. Our federal court house in the background on the photo."

"I have been a customer for more than 10 years and I really like how good the service has been with them! Specially with Karen, she AMAZING to work with! always so kind, helpful, quick, she is always ready to help and she really does go above and beyond to take good care of her customers! Love her!"

"Great service and friendly atmosphere. I would refer this State Farm agency to all."

"The Bethany Hicks, State Farm agency is the best! In all the times that I have called, Bethany, herself, or one of her associates, Jennifer, karen, Jaclyn, Christine, Rachel, or Bella have always answered the phone. Never did. I have to leave a message with a recording. This entire team is patient, and professional. I am so happy I have chosen the Bethany Hicks agency. For my insurance needs!"

"Started off great ....now not so much! My insurance has steadily increased each year with this company. When I reached out to them to see why. I always get a pre-rehearsed line of "Kentucky has had an increase in all property and casually insurance" a very much just deal with it type of attitude. Do you think any of her staff offered to go through my policy to see how they can save me any money? Nope just stuck me with that line. I have never dealt with Bethany. From the start of my policy to the end. She's my state farm agent but I've never dealt with her personally, which is absolutely ridiculous. I always deal with the office staff who really really struggle explaining billing and policy information. I attained life insurance with them years ago. They told me that I was on a monthly payment plan. Never once did they tell me that my life insurance policy would be on a different due date than my auto insurance and I had the policy for YEARS!!!! so every couple of months the life insurance company is sending me cancellation notices to pay MORE MONEY when I pay on this policy every single month. It never told me in the app or anything that I was behind or on a different due date then my auto policy . It gives me once set monthly amount which I pay. When you reach out to have them explain, they literally read off of the notices that are sent to you in the mail. There's nothing worse than talking to someone who doesn't know how to break down and explain billing information to people. I work in the Customer Service field, and this is a really ridiculous. Finally, I just had to let life insurance policy go. I have three kids and a husband I cannot afford to pay these random bills that pop up every couple of months for a life insurance policy. I give them almost $300 a month which is absolutely absurd. I cannot afford any more and it's obvious they don't care . It's unfortunate because I really wanted to keep that policy but I cannot keep getting random bills of 100+ dollars every couple months because this company doesn't know how to properly communicate. Currently looking to switch as we speak..... I'm sure somebody from the office is going to say call me under this review... Again that's not how you resolve issues. When people leave bad reviews you are to reach out to them. Not have them call you. We're already unsatisfied. Why would we reach out to you to be unsatisfied again? You can reach out to us. That is good customer service. I would never have an upset client reach out to me. Going above and beyond is reaching out to them."

"Great ladies would recommend them to anyone"