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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tim costello

December 11, 2025

5  out of  5
rating by tim costello
"Emma , was so helpful today. I’d been having trouble with the phone app . Emma was very pleasant, Sweet and genuine . People like Emma makes a hard time go away . Thank you Emma !!"
We responded:
"Thank you Tim! We appreciate your business very much."
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Mydirah Littlepage-Saunders

December 11, 2025

5  out of  5
rating by Mydirah Littlepage-Saunders
"Bella was great! She made part of my relocation process go smooth and easy in terms of getting renter’s insurance and even switching my car insurance where she got me great deals!"
We responded:
"Thank you for your business. We value our customers and thankful you chose our agency."
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Amy Oaks

December 10, 2025

5  out of  5
rating by Amy Oaks
"Emma was amazing! Just had a total loss on a vehicle and she helped me through the process efficiently and kindly! She also helped me with many other things, including discounts I didn't know I qualified for!"
We responded:
"Thank you for the review! "
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E. Noel Sayers

December 10, 2025

5  out of  5
rating by E. Noel Sayers
"Emma helped me very quickly! I loved that I didn’t need to make a phone call and could get my needs met over text"
We responded:
"Thank you for the review! I appreciate you choosing us to work for you🙂"
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Kal

December 2, 2025

5  out of  5
rating by Kal
"Everyone I talked to was incredibly polite and professional!"
We responded:
"Thank you for your business and taking the time to leave a review🙂"
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LeeAnn Ellis

November 26, 2025

5  out of  5
rating by LeeAnn Ellis
"We have had our coverage with Bethany Hicks State Farm for years now and have always been satisfied. I worked with Emma today on adding my new vehicle and it was a breeze! Everyone at this office has always been so friendly."
We responded:
"Thank you LeeAnn! We appreciate your business. Happy Thanksgiving🦃"
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AA37

November 24, 2025

5  out of  5
rating by AA37
"If you are looking for a reliable, knowledgeable, and caring agent, I absolutely recommend Charity!! Charity really goes above and beyond in every way! Always so kind and helpful, with a smile on her face!! Go see Charity for all your insurance needs!! You will be glad you did!!"
We responded:
"Thank you for the review! We appreciate your business and happy you choose us to work for you. Have a wonderful Thanksgiving!"
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Alex Remezo

November 22, 2025

5  out of  5
rating by Alex Remezo
"I had a wonderful time working with charity at Bethany Hicks State Farm insurance. She is very professional, very polite and very helpful. She is always eager to help and solve everything in a fast and professional manner. I am giving her 5 stars. I recommend Bethany Hicks as your insurance agent THANK YOU."
We responded:
"Thank you for your business! I will make sure Charity is recognized🙂"
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Mikha Dunham

November 21, 2025

5  out of  5
rating by Mikha Dunham
"I highly recommend Bethany Hicks State Farm and their incredible team! I want to specifically acknowledge Emma for going the extra mile to assist me in sorting through some issues I was having. It really means a lot to have people I can depend on in today’s times. Thank you all so much."
We responded:
"Thank you for taking time out of your day to give Audrey a compliment. We appreciate the opportunity to work for you🙂"
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Val Clay

November 20, 2025

5  out of  5
rating by Val Clay
"Emma at this location is extremely efficient, always pleasant, and always available to answer any questions I may have."
We responded:
"Thank you for your business and taking the time to leave a review!"
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Shawn Presnell

November 10, 2025

5  out of  5
rating by Shawn Presnell
"I had a wonderful experience working with Jennifer at Bethany Hicks State Farm Insurance Agency! She was incredibly friendly, professional, and quick to help. Jennifer took the time to make sure all my needs were taken care of and made the entire process simple and stress-free. It’s refreshing to work with someone who truly cares about their customers. Highly recommend reaching out to Jennifer for any insurance needs — she’s fantastic!"
We responded:
"Thank you Shawn! I will make sure Jennifer is recognized for this🙂"
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Sherry Boyer

November 5, 2025

5  out of  5
rating by Sherry Boyer
"Bethany was very helpful and saved us a lot of money. Very easy to work with ❤️"
We responded:
"Thank you for your business and taking the time to leave a google review. I appreciate it very much."
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BOMPANYA MPONGO

October 30, 2025

5  out of  5
rating by BOMPANYA MPONGO
"Thank you so much Emma for your help I appreciate it."
We responded:
"Thank you for your business!"
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Jamie Stidham

October 30, 2025

5  out of  5
rating by Jamie Stidham
"I have used Bethany Hicks for my coverage for a while now, and I like to only deal with Karen. She is always pleasant to speak with and looks out for my best interest when i have questions. Highly recommend not only this office, but asking for Karen to get started."
We responded:
"Thank you for sharing your experience. I appreciate your business and will make sure Karen sees this."
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Ileana Gonzalez

October 28, 2025

5  out of  5
rating by Ileana Gonzalez
"She is very professional, very polite and very helpful. She is always eager to help and solve everything in a fast and professional manner. I am giving her 5 stars. I recommend Bethany Hicks as your insurance agent THANK YOU 😊"
We responded:
"Thank you!"
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daijah armstrong

October 27, 2025

5  out of  5
rating by daijah armstrong
"I highly recommend working with Bethany Hicks office, Bella helped me when I was searching for auto insurance and she was such a great help!"
We responded:
"Thank you for your business and for taking the time to leave a review.🙂"
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Jamie Cox

October 23, 2025

5  out of  5
rating by Jamie Cox
"Awesome customer service! Jennifer Phelps goes above and beyond! I highly recommend!"
We responded:
"Thank you for your business!"
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Matthew Garcia

October 14, 2025

5  out of  5
rating by Matthew Garcia
"Great client service. I spoke with Bella and she was very helpful in answering all my questions and making adjustments to my policy."
We responded:
"Thank you for the review. We are always happy to help."
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Meraman Varu

October 9, 2025

5  out of  5
rating by Meraman Varu
"Bethany hicks office handles my auto insurance and they are really good at it. They always communicate better which is very important to me. Amma who works there she usually gets on call with me whenever I have questions and she help me to understand who is going on with my policy or rate. I recommend there services. Thank you."
We responded:
"Thank you for your business and taking the time to do a review!"
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john moyers

October 6, 2025

5  out of  5
rating by john moyers
"Easily as good of a person to deal with as I've ever met. 10/10"
We responded:
"Thank you John. I appreciate your review!"
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Margaret Francis

October 2, 2025

5  out of  5
rating by Margaret Francis
"I love State Farm with Bethany Hicks at the Chinoe location in Lexington Ky. I have spoken with Karen Robinson several times with questions I may have. She is always so polite, friendly and eager to assist. I’m beyond thankful and highly recommend them for your insurance needs ."
We responded:
"Thank you for taking the time to leave us a review! I appreciate your business and will make sure Karen is recognized for this."
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KERVENSKY DELVA

October 1, 2025

5  out of  5
rating by KERVENSKY DELVA
"My experience with State Farm Insurance is the best experience because the price is reasonable and the agents are patient and knowledgeable, especially Agent Emma. Thank you State Farm Insurance Company."
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that you found our prices reasonable and Emma was helpful. Your kind words mean a lot to us, and we appreciate your trust in State Farm Insurance. We're here for you anytime!"
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Diane Diane

October 1, 2025

5  out of  5
rating by Diane Diane
"Very nice..gave me a cheaper quote..love it!!!!! Charity is great..."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you loved the quote and had a great experience with Charity. We appreciate your support and look forward to serving you again in the future!"
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Jessica Pape

September 29, 2025

5  out of  5
rating by Jessica Pape
"I’ve been with this office for almost 6 years now, the entire time I’ve lived in the state of Kentucky. I carry my auto insurance and my renters insurance through the State Farm office. I was referred by a friend of mine that also came from the state of Maryland. I’ve always gotten amazing service and the lowest rates with the exact coverage that I’ve needed at this office. Emma was especially helpful today in bringing my cost down since I realized I’ve been driving a lot less And qualify for the lower mileage discount. I love the fact that whenever I call and need anything, someone is always there to answer and help me out right away. I feel like I know all of these ladies personally, and it is an all female team which I couldn’t love more. I highly recommend this office to anyone that’s looking for superior,personal and prompt service when it comes to their insurance needs. There’s a reason why I haven’t changed insurance companies for the entire time I’ve been here and it’s not just because I love the service, but the rates are great and unbeatable as far as it goes for me!"
We responded:
"Thank you so much for your wonderful and detailed review! We’re truly honored to have had the opportunity to serve you for nearly six years. It’s fantastic to hear that Emma was able to help you, and that our team has consistently provided you with the personal, prompt, and friendly service you deserve. We take great pride in building lasting relationships with our clients, and your recommendation means the world to us. Please don’t hesitate to reach out anytime — we’re always here to help!"
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dimitra kaftani

September 28, 2025

5  out of  5
rating by dimitra kaftani
"Karen Robinson was very helpful in explaining what I asked for and guiding me to Chose the best plan option."
We responded:
"Thank you so much for your kind words! We're delighted to hear that Karen was able to assist you and help you choose the best plan option. We appreciate your feedback and look forward to serving you again in the future!"